Policies
Clear terms, no surprises.
30-day full refund
If you’re not satisfied within 30 days of your first paid session, you’ll receive a full refund of what you’ve paid — for any reason. You keep your written plan. I’ll ask a few short questions about what didn’t work so I can keep improving, but answering is optional and never a condition of the refund. Refunds go back to your original payment method.
Cancellations and rescheduling
Please cancel or reschedule at least 24 hours before your session. Sessions cancelled with less than 24 hours’ notice, or missed without notice, are charged in full (or count as a used session on a monthly plan).
Monthly plans
Monthly plans are billed at the start of each month and can be cancelled anytime before the next billing date. Unused sessions don’t roll over to the next month.
Insurance
Know Pain Physio is out of network with all insurance plans. Payment is due at the time of service. On request, I’ll provide a superbill you can submit to your insurer for possible out-of-network reimbursement; coverage depends on your plan. HSA and FSA cards are accepted; eligibility depends on your plan.
I’m not able to see Medicare beneficiaries for this virtual service at this time.
Location
I’m licensed in New York State. You must be physically located in New York during every session.
Physician referral
New York allows you to see a physical therapist without a referral for up to 10 visits or 30 days, whichever comes first. To continue care beyond that, you’ll need a referral from your physician, nurse practitioner or other authorized provider. I’ll remind you ahead of time.
Communication
Text support is for program questions and check-ins, answered within 1 business day, Mon–Fri. Text messages are not encrypted; by texting, you accept that risk.
Not for emergencies
This service is not for medical emergencies. If you have an emergency, call 911 or go to the nearest emergency room.
